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Privacy Policy

Effective Date: 2026/02/09
This Privacy Policy explains how Yellow Stone Installations (YSI) (“we”, “us”, “our”) collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website (www.ysin.co.za) or engaging with our services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

YSI may collect the following personal information:

• Full name and surname
• Contact number
• Email address
• Physical address / installation address
• Company name (if applicable)
• VAT number (if applicable)
• Information required for quotations and invoices
• Communication records (emails, WhatsApp messages, call logs)
• Website interaction information (cookies and basic analytics)

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2. How We Collect Information

We may collect information through:

• Website contact forms
• Quotation requests
• Emails, WhatsApp, phone calls, and direct messages
• Service bookings and purchase orders
• On-site inspections and job cards
• Cookies and website analytics tools

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3. Purpose of Collecting Information

We collect personal information to:

• Provide quotations and invoices
• Deliver products and services
• Schedule installations and site visits
• Communicate with clients about jobs, orders, or support
• Process payments and maintain accounting records
• Comply with legal and regulatory requirements
• Improve customer service and website experience

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4. Sharing of Personal Information

YSI does not sell personal information.

We may share personal information only when necessary with:

• Suppliers (for ordering equipment)
• Delivery/courier services
• Contractors or technicians working under YSI supervision
• Payment service providers or banking institutions
• Regulatory authorities where required by law

All third parties are required to handle personal information responsibly.

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5. Storage and Protection of Information

5.1 YSI takes reasonable technical and organisational measures to protect personal information from:

• unauthorised access
• loss, theft, or misuse
• alteration or destruction

5.2 Personal information may be stored digitally or physically (paper records).
5.3 Access is restricted to authorised personnel only.

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6. Retention of Information

6.1 YSI will retain personal information only for as long as required for:

• business operations
• warranty purposes
• legal and tax compliance

6.2 Records may be retained for the legally required period (typically up to 5 years or longer depending on the record type).

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7. Your Rights Under POPIA

You have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of personal information (where legally permitted)
• object to processing in certain circumstances
• withdraw consent where consent is required

Requests can be made by contacting YSI directly.

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8. Cookies and Website Analytics

8.1 Our website may use cookies to improve functionality and user experience.
8.2 Cookies may collect general browsing information such as:

• pages visited
• browser type
• device type
• general location (non-specific)

8.3 You may disable cookies in your browser settings, but some website functions may not work correctly.

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9. Direct Marketing

9.1 YSI may contact clients with service updates, specials, or promotions.
9.2 You may opt out of marketing communication at any time by requesting removal via email or WhatsApp.

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10. Data Breach Policy

In the event of a data breach that may compromise personal information, YSI will take reasonable steps to:

• investigate and secure affected systems
• notify affected parties where required
• comply with POPIA reporting requirements

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11. Updates to This Privacy Policy

YSI may update this Privacy Policy from time to time. Updates will be published on the website and will apply from the updated effective date.

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12. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact:

Yellow Stone Installations or YSI
Email: info@ysin.co.za
Contact Number: 079 516 6392
Website: www.ysin.co.za

Address: Plot 136 Reietvlei, Rustenburg, 0299

Refund & Returns Policy

Effective Date: 2026/02/09
This Refund and Returns Policy applies to all goods and services supplied by Yellow Stone Installations (YSI) via the website (www.ysin.co.za), quotations, invoices, and direct purchases.

This policy is aligned with the Consumer Protection Act (CPA) of South Africa.

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1. General

1.1 Returns will only be considered if proof of purchase is provided.
1.2 All returns are subject to inspection and approval by YSI.
1.3 Goods must be returned in their original packaging where applicable.

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2. Incorrect or Damaged Items

2.1 If goods are damaged during delivery or incorrect items are supplied, the Client must notify YSI within 24 hours of delivery or collection.
2.2 YSI may arrange collection, replacement, or refund depending on the situation.

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3. Faulty Products

3.1 If a product is faulty, the Client must notify YSI as soon as possible.
3.2 Faulty products may be returned for assessment and may be repaired, replaced, or refunded in accordance with supplier warranty terms.
3.3 Products that show signs of tampering, misuse, incorrect installation, or physical damage may void warranty claims.

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4. Returns Due to Change of Mind

4.1 Returns due to “change of mind” may be accepted within 7 days of purchase, subject to:

• product being unused
• product being in original packaging
• product being in resaleable condition

4.2 A handling or restocking fee may apply.
4.3 Delivery fees are non-refundable.

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5. Non-Returnable Items

The following items may not be returned unless faulty:

• special-order or custom-order items
• batteries and battery systems once opened or installed
• electrical/electronic components once installed
• products damaged due to incorrect use or installation
• consumables (cable, conduit, connectors, adhesives, screws, etc.)

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6. Installation and Labour

6.1 Labour and installation fees are non-refundable once work has commenced.
6.2 If installation has been completed, the Client remains liable for payment in full as per the quotation and invoice terms.
6.3 Any call-outs caused by customer error, third-party changes, or misuse will be chargeable.

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7. Deposits

7.1 Deposits are non-refundable once equipment has been ordered, allocated, or work has commenced.
7.2 YSI requires an 80% deposit for most installations and supply-and-install projects.

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8. Refund Processing

8.1 Approved refunds will be processed within 7–14 business days.
8.2 Refunds will only be made via EFT into the original payer’s bank account.
8.3 Cash refunds are not provided.

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9. Cancellations

9.1 If an order is cancelled after payment but before goods are ordered or dispatched, YSI may refund the amount paid minus any administration fees.
9.2 If goods have been ordered, dispatched, or delivered, cancellation may result in supplier cancellation fees and restocking charges.

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10. Contact for Returns

To request a return or refund, contact:

Yellow Stone Installations (YSI)
Email: info@ysin.co.za
Contact Number: 079 516 6392
Website: www.ysin.co.za

Address: Plot 136 Reietvlei, Rustenburg, 0299

Shipping & Delivery Policy

Effective Date: 2026/02/09

This Shipping & Delivery Policy applies to all products sold and delivered by Yellow Stone Installations (YSI) (“we”, “us”, “our”) through our website (www.ysin.co.za), quotations, invoices, and direct orders.

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1. Delivery Areas

1.1 YSI delivers within South Africa.
1.2 Certain products or services may only be available in specific areas depending on courier availability and installation service zones.
1.3 YSI reserves the right to decline delivery to high-risk or restricted areas.

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2. Delivery Timeframes

2.1 Delivery timeframes provided are estimates and are dependent on stock availability and courier performance.
2.2 Typical delivery times range from 1 to 7 business days, depending on location and stock availability.
2.3 Delays may occur due to:

• supplier delays
• courier delays
• load shedding
• extreme weather
• public holidays
• civil unrest or road closures

2.4 YSI will not be held liable for delays outside of our control.

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3. Delivery Costs

3.1 Delivery costs are charged separately unless explicitly stated as “Free Delivery”.
3.2 Delivery fees will be confirmed on quotation, invoice, or checkout where applicable.

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4. Collection Option

4.1 Collection may be available by arrangement.
4.2 Goods will only be released once payment reflects in YSI’s bank account.
4.3 The Client must provide proof of payment and identification upon collection if requested.

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5. Packaging and Handling

5.1 All items are packaged appropriately for transport.
5.2 YSI is not responsible for damage caused by incorrect handling after delivery has been accepted.

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6. Delivery Confirmation

6.1 Deliveries will be considered complete once signed for by the Client or any person at the delivery address.
6.2 It is the Client’s responsibility to ensure someone is available to receive the delivery.

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7. Damaged or Missing Goods

7.1 The Client must inspect goods immediately upon delivery.
7.2 Any damages, shortages, or incorrect items must be reported to YSI within 24 hours of delivery.
7.3 If the Client fails to report issues within 24 hours, the delivery will be deemed accepted.

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8. Failed Deliveries

8.1 If a delivery attempt fails due to the Client not being available, incorrect address details, or restricted access, the Client may be liable for re-delivery fees.
8.2 YSI is not responsible for incorrect delivery details provided by the Client.

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9. Risk and Ownership

9.1 Risk transfers to the Client upon delivery and signature/acceptance.
9.2 Ownership of goods remains with YSI until paid for in full.

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10. Contact Information

For delivery queries, contact:

Yellow Stone Installations (YSI)
Email: info@ysin.co.za
Contact Number: 079 516 6392
Website: www.ysin.co.za

Address: Plot 136 Reietvlei, Rustenburg, 0299

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Warranty Policy

Effective Date: 2026/02/09

This Warranty Policy applies to all products supplied and/or installed by Yellow Stone Installations (YSI).

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1. Workmanship Warranty

1.1 YSI provides a workmanship warranty of 6 (six) months from the date of installation completion unless otherwise stated in writing.
1.2 The workmanship warranty covers faults directly related to installation performed by YSI.

1.3 All warranties and workmanship guarantees provided by YSI are conditional upon full and final payment being received. Should the Client fail to make payment in full by the due date, all warranties, guarantees, support, and maintenance obligations will be suspended until the outstanding balance is settled.

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2. Manufacturer Product Warranty

2.1 All equipment supplied by YSI carries the manufacturer’s warranty where applicable.
2.2 Warranty periods differ depending on the product brand and type.
2.3 Manufacturer warranty claims are subject to supplier inspection and approval.

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3. Warranty Exclusions

The following are not covered under warranty:

• lightning strikes and power surges
• damage caused by load shedding, unstable supply, or generator faults
• vandalism, theft, accidental damage, fire, or water damage
• tampering, unauthorised repairs, or modifications
• incorrect usage or failure to follow operating instructions
• damage caused by pests, corrosion, or environmental exposure
• damage due to structural issues not caused by YSI
• wear and tear of consumable items such as batteries, fuses, connectors, and cabling

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4. Call-Out Fees

4.1 If a fault is reported and found not to be due to YSI workmanship or equipment failure under warranty, a call-out fee and labour charges may apply.
4.2 Travel charges may apply depending on the site location.

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5. Warranty Claim Procedure

To submit a warranty claim, the Client must provide:

• proof of purchase (invoice or receipt)
• installation address
• description of the fault
• photos or videos where possible

YSI may require an inspection before approving any warranty claim.

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6. Repair, Replacement, or Refund

6.1 YSI will determine whether a faulty item will be repaired or replaced depending on supplier assessment.
6.2 Refunds are only issued if replacement is not possible and where the CPA requires it.
6.3 Repairs or replacements do not extend the original warranty period unless stated by the manufacturer.

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7. Battery Warranty Disclaimer

7.1 Batteries are sensitive to installation conditions, load usage, and charging patterns.
7.2 Warranty may be void if the battery is:

• over-discharged
• installed incorrectly
• used outside manufacturer specifications
• operated without correct surge protection and protection settings

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8. System Performance Disclaimer

8.1 Solar system output and backup performance depend on sunlight, weather conditions, battery capacity, and load consumption.
8.2 YSI does not guarantee uninterrupted power supply during poor weather, extended outages, or excessive loads.

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9. Limitation of Liability

9.1 YSI will not be liable for indirect or consequential damages including loss of business, loss of profit, or downtime.
9.2 Liability is limited to the cost of the product or service supplied.

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10. Contact Information

For warranty queries, contact:

Yellow Stone Installations (YSI)
Email: info@ysin.co.za
Contact Number: 079 516 6392
Website: www.ysin.co.za

Address: Plot 136 Reietvlei, Rustenburg, 0299